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Observability Admin I

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:The Observability Administrator I will monitor the performance and integrity of production applications and infrastructure. This role will assist in supporting teams investigating production issues and assisting in troubleshooting and determining root cause using our monitoring tools. The administrator will also work with teams to build out data driven alerting and monitoring solutions to prevent downtime.Attention to detail is of critical importance as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused, technical team member with the ability and desire to learn both our business and IT processes. This team member must have a good understanding of the relationships between infrastructure and applications, and the ability to analyze technical issues in all layers of our environments.WHAT YOU WILL BE DOING:Monitor all performance aspects of Production applications and infrastructure using both observability concepts and toolingAssist in and support the appropriate subject matter experts during any Production outages with an extreme sense of urgencyProvide proactive monitoring data and analytics to all other cross functional IT teams, and assisting in the interpretation of the data to resolve issues as well as technical debt in our systemsManage and complete ticketing requests sent to the teamProvide regular updates on tasks accomplished, current issues and progress toward goals. Maintain up-to-date documentation of alerting templates, operations, and procedure knowledgebase articlesParticipate in rotating on-call coverage or emergency response as needed to enable 24/7 support to our IT TeamsWHAT WE NEED FROM YOU:Must Have Qualifications:Computer-related degree or equivalent work experienceBasic understanding of enterprise infrastructure systems and hardware performanceStrong Customer Service and Communication SkillsStrong ability to multi-task and to take ownership/work with other teams during projects and incidentsAbility to provide on-call support on a rotating basis, reaching out to other teams as necessaryStrong documentation creation/note-taking abilitiesNice to Have Qualifications:SolarWinds IT Monitoring / Infrastructure monitoringDynatrace APM or other relevant APM solutionEnterprise logging experience/SplunkWindows Server 2012 R2 / Microsoft SQL ServerLinux OSTHE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-FiDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , Observability Admin I, Administration, Clerical , Pontiac, Michigan

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