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TSC Technician

Company: VW Credit, Inc.
Location: Pontiac
Posted on: July 28, 2022

Job Description:

Role Summary:Maintain and repair Volkswagen Group of America corporate vehicles as needed, develop and document repair procedures and validate repair informationAct as assistant/back up Shop ForemanRole Responsibilities:Technician Role responsibilities - 95%Support QTM's and ASM's as needed via phone or onsite at dealerships Support Product Support and EEO with vehicle analysis and repairsSupport Vehicle Safety office with vehicle and process evaluationsRepair, test, maintain, and update VW /Audi vehicles to the latest technical levelCommunicate problems and solutions to VWGoA/VW-AG Quality departmentsTest vehicles under varying conditions to determine and document cause of problemsVerify customer complaints in the actual field environmentEvaluate new diagnostic systems and procedures; verify GFF and service publicationsPerform and evaluate repairs according to newly developed repair informationProvide recommendations to internal departments for modifications to repair proceduresSupport Group Campaign teams with product, tool and repair process analysisEvaluate buy-back vehicles for emissions, drivability, and ineffective repair proceduresAccurate and timely analysis of failure mode in assigned modelsSupport dealer repairs/technical product investigations onsite at dealershipsPerform "tele-diagnosis" for dealerships and independents to support complianceTest and validate field fixesAttend and support dealership and customer focus groupsProvide onsite vehicle launch supportOrder parts and monitor parts purchase statisticsPrioritize and plan testing procedure sequenceProvide technical input to Product Planning, Technical Training, Product Support, and AcademySupport APRO, IAV, ODIS, OBD, and other test teams as requiredBuild and/or support concept vehicles (Accessories, Product Planning, etc.)Develop and manufacture test fixtures and diagnostic techniquesWork with warranty activities to evaluate returned partsShop ForemanRole responsibilities - 5%Expedite work orders to TSC Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.Coordinate TSC service scheduling of technicians' time to maximize throughputAssist SRT coordinator with time study scheduling & resource managementManage DMS system implementation and reportingManage parts tracking within TSC via DMS and parts on Command systemsCoordinate warranty payments and re-billing with warranty department Work with warranty activities to schedule and complete parts evaluations Qualifications:Years of Experience:7-10 of automotive industry experienceEducation - RequiredDegree or certificate in Automotive Technology Volkswagen Audi Technical TrainingMaster Technician Certification or equivalent experienceExtensive Volkswagen and/or Audi product knowledgeExperience with VW/Audi diagnostic tools ASE Master CertificationEducation - Desired:German and/or Spanish language skills Skills:Analytical and conceptual thinking - using logic and reason, creative and strategicCommunication skills - interpersonal, presentation and writtenIntegration - joining people, processes or systemsHigh level problem solving& decision making skillsResource managementExperience with and/or working understanding of international cooperation and cultural differences Highly motivated self-starter with a high bias for actionSpecialized Skills - Required:Extensive of Volkswagen & Audi technical knowledgeAdvanced level of ODIS diagnostic experienceASE technical certificationDegree or certificate in Automotive Technology Hybrid & High-Voltage battery diagnostic and repair experience Specialized Skills - Desired:Master Audi and or Volkswagen training certificationGerman language skillsVolkswagen Group of America is an Equal Opportunity Employer.We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Keywords: VW Credit, Inc., Pontiac , TSC Technician, Engineering , Pontiac, Michigan

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