Service Center Manager
Company: Vital Chemicals USA LLC
Location: Perrysburg
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Salary: Service Center Manager
Purpose and Requirements of Position Service Center Manager is a
supervisory level position responsible for the support and service
to customers for Vital & FHR built vacuum coating systems. This
position requires detailed technical knowledge of vacuum equipment
and subsystems. This position requires excellent organization
skills, work planning, time management skills, proven ability to
solve problems and mediate conflicts. To be successful, the Service
Center Manager must be a responsible, self-reliant, flexible, a
good motivator and communicator. Essential Duties and
Responsibilities Schedule onsite equipment repairs, installations,
modifications, and upgrades. Provide professional and courteous
service to customers with a primary goal of complete customer
satisfaction. Supervise technicians, and assist them as required,
for the troubleshooting and repairing of equipment Manage the
performance of start-up, warranty, paid service, and service
contract activities in compliance with local regulations, OSHA and
company safety practices. Maintain and replenish equipment, tools,
consumables and supplies used for the installation and repair of
coating systems. Submit requests for resources and capital
equipment required to achieve high quality of service, fast
response time, and meet customer expectations. Coordinate support
from sub-system suppliers of power supplies, vacuum pumps, end
blocks, pressure measurement & flow management devices. Manage
spare part inventory at the service center (CP1) and coordinate
replenishment orders for spare parts Serve as a company liaison
with the customer's management on technical matters. Instruct
customers in the complete operation and maintenance of equipment.
Keep management informed of down situations. Document, log and
report activities as required. Work overtime and/or travel on short
notice, including unscheduled call outs from home and other shifts
as needed. Prepare and conduct customer meetings and communicate
orally with customers in face-to-face, one-on-one settings, group
settings and communicate professionally by e-mail and telephone as
needed. Prepare and submit all required paperwork on a timely
routine basis. Maintain all safety records and inspections for
service center. Must be able to travel domestically and
internationally overnight, as needed, 20% of the time. Must possess
a valid passport. Demonstrate excellent customer service skills
(foreign & domestic). Additional Duties and Responsibilities:
Initiate purchase orders for parts. Keep informed and trained on
the companys most current systems, methods and procedures. Assist
in planning the daily/weekly work schedule for field service
engineer and technicians Mentor and provide technical assistance
and training to less experienced personnel. Exhibits good
housekeeping practices in all work areas Qualifications/Education/
Skills and Experience Minimum Bachelors Degree Engineering
(Electrical or Mechanical) Minimum 5 years of experience
installing/repairing vacuum coating equipment or similar equipment
Advanced electromechanical troubleshooting skills. Knowledge of
statistical process control. Knowledge of quality improvement
process methods and terminology. Preferred to be German speaker
Advanced PC skills and experienced with all Microsoft Office
applications
Keywords: Vital Chemicals USA LLC, Pontiac , Service Center Manager, Engineering , Perrysburg, Michigan
