Company: Trinity Health - IHA
Posted on: January 15, 2022
POSITION DESCRIPTION: Serves as a first point of contact for
external customers in the office and on the phone, as well as a
liaison between external customers and medical staff. Greets,
instructs and assists customers in obtaining needed services within
the office and IHA. Obtains and communicates necessary patient and
office visit information to billing staff and facilitates efficient
patient flow through the office and appropriate billing for
services. ESSENTIAL JOB FUNCTIONS: 1. Greets all individuals
arriving at the office courteously and ensures that their needs are
met. 2. Obtains necessary patient registration information,
verifies patient insurance eligibility, prepares charts for visits
in accordance with IHA protocols, and notifies clinical staff of
patient's arrival. 3. Accurately completes patient forms, collects
payment, and ensures that charges are posted to the billing system.
4. Retrieves and files EMR/paper charts and miscellaneous reports.
5. Answers telephone in accordance with IHA telephone etiquette
guidelines, taking and relaying messages in a timely manner. 6.
Schedules and confirms appointments based on office protocols. 7.
May oversee that daily payment and charge posting balancing is
completed and correct. 8. May support overdue report management and
patient outreach. 9. Supports other offices, attends meetings and
training as assigned. 10. Performs other duties as assigned.
ORGANIZATIONAL EXPECTATIONS: 1. Creates a positive, professional,
service-oriented work environment for staff, patients and family
members by supporting the IHA CARES mission and core values
statement 2. Must be able to work effectively as a member of the
reception team. 3. Successfully completes IHA's "The Customer"
training and adheres to IHA's standard of promptly providing a high
level of service and respect to internal or external customers. 4.
Maintains knowledge of and complies with IHA standards, policies
and procedures, including IHA's Employee Handbook. 5. Maintains
complete knowledge of office services and in the use of all
relevant office equipment, computer, and manual systems 6.
Maintains strict patient and employee confidentiality in compliance
with IHA and HIPAA guidelines 7. Serves as a role model, by d
emonstrating exceptional ability and willingness to take on new and
additional responsibilities. Embraces new ideas and respects
cultural differences. 8. Uses resources efficiently. 9. Monitors,
organizes and keeps work area and waiting room neat. 10. If
applicable, responsible for ongoing professional development -
maintains appropriate licensure/certification and continuing
education credentials, participates in available learning
opportunities. MEASURED BY: Performance that meets or exceeds IHA
CARES Values expectation as outlined in IHA Performance Review
document, relative to position. ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED; course work in
insurance/billing, medical practice education or seminars are all
preferred. CREDENTIALS/LICENSURE: None MINIMUM EXPERIENCE: 1-2
years of experience in a medical or physician office or customer
service environment preferred. POSITION REQUIREMENTS (ABILITIES &
SKILLS): 1. Excellent written (legible), verbal and face-to-face
communication skills, including proper phone etiquette. 2.
Proficient/knowledgeable in patient care procedures and
organizational policies related to position responsibilities. 3.
Service-oriented; responsive to customer needs and courteous in
approach. 4. Proficient in operating a standard desktop and
Windows-based computer system, including but not limited to,
electronic medical records, Microsoft Word /Excel/Outlook, intranet
and computer navigation. 5. Ability to compute mathematical
calculations. 6. Knowledge of medical terminology to perform
position responsibilities. 7. Ability to work collaboratively in a
team-oriented environment; professional and friendly demeanor. 8.
Ability to work effectively with various levels of organizational
members and diverse populations including IHA staff, patients,
family members, vendors, outside customers and couriers. 9. Ability
to cross-train in other areas of practice in order to achieve
smooth flow of all operations. 10. Good organizational and time
management skills to effectively juggle multiple priorities and
time constraints. 11. Ability to exercise sound judgment and
problem-solving skills. 12. Ability to handle patient and
organizational information in a confidential manner. 13. Ability to
travel to other office/practice sites and meeting and training
locations. 14. Successful completion of IHA competency-based
program within introductory and training period. MINIMUM PHYSICAL
EXPECTATIONS: 1. Physical activity that often requires keyboarding,
filing and phone work. 2. Physical activity that often requires
extensive time working on a computer. 3. Physical activity that
sometimes requires walking, standing, bending, stooping, reaching,
and/or twisting. 4. Physical activity that sometimes requires
lifting, pushing and/or pulling under 30 lbs. 5. Specific vision
abilities required include close vision, depth perception,
peripheral vision and the ability to adjust and focus. 6. Manual
dexterity sufficient to operate a keyboard, photocopier, telephone,
calculator and other office equipment. 7. Must hear and speak well
enough to conduct business over the telephone or face to face for
long periods of time in English.
Keywords: Trinity Health - IHA, Pontiac , Medical Receptionist, Healthcare , Pontiac, Michigan
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