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RN Shift Supervisor

Company: Common Ground
Location: Pontiac
Posted on: June 18, 2022

Job Description:

PROGRAM DESCRIPTION:Common Ground's core purpose is to help people move from crisis to hope. The Oakland Assessment Crisis Intervention Service (OACIS) Crisis Stabilization Unit provides 24-hour on-site crisis intervention and stabilization and monitors the progress of individuals in crisis within the OACIS environment. The unit is staffed with a registered nurse, psychiatrist, recovery coach, mental health technician, milieu specialist, and the shift supervisor, who functions as the team and unit leader of the assigned shift. SUMMARY:The Shift Supervisor is an at-will position that reports to the OACIS Director. This position is the clinical lead for the team providing clinical services. It is set in a 24-hour crisis stabilization-focused environment, where the position will work alongside and supervise an interdisciplinary team. The shift supervisor manages the services provided and workflow through direct clinician interventions, delegation, and coordination of staff roles. This position will ensure quality care for all people seeking assistance, excellent customer service, and appropriateness of staff interactions with people served. The shift supervisor will manage all operations of the team on shift. Additionally, this position will ensure collaboration and coordination with community providers and reinforce a team culture that is positive, accountable, and responsive to the needs of the people served and the community.ESSENTIAL JOB FUNCTIONS:Lead crisis intervention efforts based on recommendations from the Crisis Assessment Team and psychiatric team, and develop or revise the Stabilization Plan for each person served on the unitSeek and include input from team members while directing interventions provided by staffDocument and ensure team members document the progress of people served in the Electronic Health Record (EHR), train staff on assigned shifts, provide safety of the staff and people served through directing staff roles, and be present on the unitAssist with evaluating the understanding level of the people served and the unit as a whole, communicate with involved collateral parties (i.e., family, provider), and ensure adherence to Common Ground policies and proceduresProvide training and development, appraisal, and recognition of staff; evaluate staff performance and provide discipline, as appropriate and per policyInfluence organizational strategies by contributing information, analysis, and recommendations to the Director of OACISMaintain communication between staff and other programs, including being aware of all incoming people before arrival when transported via ambulance and any medical clearance issues on incoming people so that the team can be prepared to meet the medical needs of the person servedStabilize the behavioral health conditions of adults in crisis in the unitAssure staff understanding of the assessment and screening information of the people served, including bio-psycho-social information, psychiatric and medication history, and substance use historyWork collaboratively with other community partners such as policeCollaborate with internal and external management stakeholders to manage unusual situations and staffing issuesOversee quality completion of all required documents in each person's EHR before ending the shiftLead team huddles at the beginning and end of each shift to transfer critical information to the in-coming Shift Supervisor, discuss each person's status and Stabilization Plan, inform the team of critical organizational issues, and provide/obtain feedbackProvide monthly individual programmatic supervision to each team memberComply with the Attendance and Punctuality policy, as well as all other Common Ground policies and proceduresRELATED JOB FUNCTIONS:Provide guidance and leadership to all staff on the unit about the point-in-time operationsManage problematic situations requiring the assistance of the psychiatristProvide consultation to staff on the unitConduct periodic case reviews with staff during times of a low censusPerform other job-related duties as assignedSUPERVISION:Recovery Coach (CPSS)Mental Health TechnicianNurse Psychiatrist (programmatically, not clinically)Milieu SpecialistSelect contract personnel as applicableInterns and VolunteersREQUIRED KNOWLEDGE, SKILLS, AND ABILITIESKNOWLEDGE OF:Human Resources proceduresCare Plan developmentCommunity resourcesWorking with adults with co-occurring disorders and related, evidence-based practicesCurrent behavioral management and de-escalation techniques in a safe, calm, and caring mannerSKILL TO:Enter information into EHROperate office equipment efficientlyModel excellent customer service to individuals, families, other agencies, and the communityBe flexible with the ability to multi-task, Work within an ambiguous, fast-moving environment while also driving toward clarity and solutionsDemonstrate resourcefulness in setting priorities and guiding investment in people and systemsApply critical thinking/decision-making skills utilizing dataDemonstrate integrity, credibility, and commitment to the mission and vision of Common GroundDemonstrate excellent people skills used to collaborate with partnering leaders, as well as effectively lead a multidisciplinary teamDemonstrate proficiency in relevant software and applications (i.e., Microsoft Word, Excel, PowerPoint, and Outlook)ABILITY TO:Relate to a diverse population that includes a variety of age, economic, and educational backgroundsUnderstand and follow verbal and written instructions Communicate effectively, both verbally and in writingApply trauma-informed principles and values with knowledge, decisions, and treatment of all people servedREQUIRED EDUCATION AND EXPERIENCE:Registered Nurse, licensed in the State of Michigan Three years of experience in a nursing supervisory role, highly preferred Ability to demonstrate leadership skills Experience with adults with co-occurring mental illness, developmental disability, and substance useESSENTIAL REQUIREMENTS:Physical Requirements:The job duties require the employee to handle the physical demands of the work, including performing CPR, lifting at least 30 pounds, walking up and down stairs, positioning patients, walking long distances, standing for prolonged periods, and using restraints and aggressive behavior management practices. Employee must be able to work longer than eight hours in a day, if required.Environmental Working Requirements:Work is done in a clinical/crisis environment. Assignments may require the job done individually or in teams with members at various staffing levels. The work environment is a crisis center and may subject staff to behavioral and medical events that could be physically hazardous. Other Requirements:The ability to work various shifts and irregular hours, including weekday and weekend hours, to meet individuals' needs; Shift supervisor or their approved designee is responsible for answering the Common Ground cell phone or texts 24/7 for emergencies unless the planned backup is arranged.

Keywords: Common Ground, Pontiac , RN Shift Supervisor, Healthcare , Pontiac, Michigan

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