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Clinical Receptionist

Company: Honor Community Health
Location: Pontiac
Posted on: September 26, 2022

Job Description:

Job DescriptionHonor Community Health is a 501c Federally Qualified Health Center. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We see all populations regardless of their ability to pay. Honor Community Health is a rapidly growing organization co-located within 20 locations. Our team is passionate about serving the people of Oakland County. *NOTE: All employees are required to receive the COVID-19 Vaccine.Position DescriptionThe full time, non-exempt Clinical Receptionist is an essential member of a high performing healthcare team and is the first point of contact with patients at each visit. The Clinical Receptionist employs excellent customer service skills and complies with HIPAA policies during all interactions with patients including, phone calls, scheduling of appointments, registration process, completion of necessary paperwork and when handling any patient complaints or concerns. In addition, the Clinical Receptionist is responsible to maintain an adequate supply of patient forms and information at all times and monitors the amount of time patients spend in the waiting area to ensure timely visit completion. The Clinical Receptionist will have excellent working knowledge of the insurance and sliding fee scale process and be able to answer patients' questions in this regard. This position will report to our Oakland County Health Division location in Southfield. The Clinical Receptionist will maintain strong internal and external relationships, serving as liaison on behalf of HONOR COMMUNITY HEALTH's centers and administrative team, completing documentation and processing a variety of forms and records. Works collaboratively to create and maintain a culture of excellence and dedication to providing compassionate and high quality health care to residents and the community. This position reports to the County Lead Medical Assistant. Our standard hours are Monday-Friday, 8:00am-5:00pm. This position is located at our South County site. Responsibilities

  • Warmly welcomes patients and visitors using eye contact and a smile.
  • Employs excellent customer service skills during all interactions with patients and visitors.
  • Effectively communicates HONOR COMMUNITY HEALTH's services and policies to patients and visitors.
  • Reassures patients by anticipating their needs and concerns; answering questions and maintaining the reception area.
  • Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording, and updating personal and financial information at each visit.
  • Assists patients with completion of necessary paperwork, using translators when necessary.
  • Scans all intake documents into patient charts.
  • Communicates accurately insurance and sliding fee scale process to all patients as needed.
  • Maintains adequate supply of forms and patients information materials at all times.
  • Protects patients' rights by maintaining confidentiality of personal and financial information according to HONOR COMMUNITY HEALTH policy.
  • Able to multi-task, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
  • Answers incoming calls and assist callers appropriately
  • Perform insurance and PCP verification; and facilitate PCP reassignment, as necessary.
  • Other assigned dutiesWhat are we looking for?
    • A minimum of two or more years in a similar clinical receptionist position preferred.
    • Strong computer skills and experience using Electronic Medical Records and knowledge of Microsoft Office and internet.
    • High school diploma or equivalent is required.
    • Experience working with an FQHC preferred
    • A flexible and positive attitude
    • Ability to work in a fast-paced environment
    • Creating an excellent patient experience
    • Patient focused mindsetWhat do we Offer?
      • 401K
      • Medical, Dental and Vision
      • National Health Service Corp
      • Public Loan Forgiveness
      • Learning and growth opportunities
      • Supportive environmentCOVID-19 Precautions:
        • Remote Prescreening Interview Process
        • Person protective equipment provided or required
        • Temperature screenings
        • Sanitizing, disinfecting, or cleaning procedures in placeHow to applyApplicants must complete the full application through our career page at www.honorcommunityhealth.org/careersPlease note the selected candidate will be required to submit to a criminal record check and reference check.Our Commitment to Diversity, Equity and InclusionThe diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.Powered by JazzHRVTWRoXv436

Keywords: Honor Community Health, Pontiac , Clinical Receptionist, Healthcare , Pontiac, Michigan

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