Manager of Patient Navigation

Company: Neighborhood Health Association
Location: Toledo
Posted on: April 1, 2026

Job Description:

General Function: Oversee the Patient Centered Medical Home (PCMH) Care Team and is responsible for day-to-day oversight. Position Overview: Manages the PCMH Care Team and helps manage provider patient panels. Develops care initiatives to assess and coordinate population-specific needs throughout the healthcare system. Responsible and accountable for direct and indirect patient care for designated patient populations. Assesses social determinants of health to eliminate disparities in identification and improvement of service delivery. Possesses expertise in healthcare processes, critical thinking, and problem-solving. Key Responsibilities: Oversees and manages the patient navigator team in accordance with NHA policies and procedures to ensure all needs of our patients are met. Optimizes patient engagement and team productivity by overseeing the collaboration of monitoring and assessing provider patient panels that stratify individual patient risk as well as population-specific needs. Prepares PCMH Care Teams and individual patients for scheduled visits by conducting individual EHR reviews and patient pre-visit outreach contacts. Assists in development of comprehensive, collaborative care plans, based on the provider treatment plan in coordination with evidence based chronic care guidelines, patient/family goals for patients with chronic conditions being cognizant of recent care transitions to promote treatment acceptance and adherence to Provider recommendations and instructions by the patient. Oversees population-specific risk management by registry and referrals. Identifies barriers when treatment goals are not met, care plan is not followed, or important appointments are missed. Tracks program specific and patient-level quality measures to develop intervention approaches to improve data driven outcomes. Serves as a supportive resource and community referral resource within the practice. Utilizes the Electronic Health Record (EHR) system, tracks navigation services, records encounters with patients, and contributes to clinic tracking workflows. Reviews system related tasks and email instructions throughout the day for management of daily responsibilities to manage all assigned patient cases effectively and thoroughly to completion. Adheres to clinic departmental policies and procedures, which include accreditation standards, Trauma Informed Care, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards. Qualifications: Bachelor’s degree in public health, social work, or another related field preferred. Minimum two years year of supervisory experience. Demonstrated ability to lead and provide direction for a team. Ability to recognize patients’ and families’ cultural needs/factors that may affect their choices or engagement while communicating with patients and families in a culturally competent manner. Exceptional writing and personal communication skills. Ability to communicate effectively orally, in writing, face-to-face, and over the phone. Ability to work independently, organize and prioritize predetermined outcomes to meet established schedules, timelines, or deadlines. Experience working with multidisciplinary medical teams and knowledge of Patient Centered Medical Home (PCMH) model. Computer proficiency including Microsoft Office, use of Electronic Health Record (EHR), navigation of complex reporting software, and the ability to learn new systems. Experience with medical documentation and protection of private health information. Maintain ethical and professional responsibilities and boundaries. Who We Are: Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13 clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay. Join Our Team: We are a drug free workplace, and an Equal Opportunity Employer

Keywords: Neighborhood Health Association, Pontiac , Manager of Patient Navigation, Healthcare , Toledo, Michigan