PontiacRecruiter Since 2001
the smart solution for Pontiac jobs

Store Manager

Company: SPECTRUM
Location: Pontiac
Posted on: January 14, 2021

Job Description:

JOB SUMMARY The Spectrum Store Manager is responsible for building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale of Spectrum product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. MAJOR DUTIES AND RESPONSIBILITIES Leads an Assistant Manager and team of sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees. Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers. Ensures their store meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at their store locations. Responsible for new product and merchandising launches within their scope of responsibility. Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their assistant manager and sales teams and partners with leadership on change efforts as needed. Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction. Provides subject matter expertise on all store functions, including the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors. Consistently meets or exceeds operational and expense management standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. In partnership with Area Manager, builds employee engagement and a high performing team by recruiting, training and retaining the best talent within their span of control. Provides coaching, feedback and directions to their teams to empower them to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings. Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process. Maintains strong working relationships with leadership, the operations team and peers, working as a team to build a culture of success. Implements and enforces cash management policy, work order controls and completing timely audits of their Spectrum store. Provides guidance, monitors and manages strict enforcement of all company policies and procedures, including active participation in Charter---s EEO program. Evaluates and analyzes the impact of business events on their Spectrum Store activity, responds accordingly and provides leadership with frequent updates on key events. Assists with Area Manager; functions and performs other duties as requested by management necessary. REQUIRED QUALIFICATIONSAbility to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straight-forward and professional manner Proven ability to build a strong sales culture and high-performing team, while demonstrating strong customer orientation Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills Significant time working inside a destination-style shopping environment A proven ability to lead others and motivate them to succeed in a goal and incentive based work environment Solid experience in launching and managing multiple projects simultaneously and providing status updates on their success History of identifying trends and risk and effectively communicating those to their leaders Detail oriented and a good problem solver Ability to prioritize, organize effectively and work independently Proven ability to handle change management Articulates a passion for delivering a great customer experience during multiple roles in their career High comfort level with personal technology, such as mobile devices and personal video platforms Knowledge and ability to use computer and software applications Education Bachelor---s Degree or equivalent work experience PREFERRED QUALIFICATIONS Ability to make qualitative judgments Experience in implementing sales training and employee development programs Knowledge of identifying trends, risks and communicating those to leadership RELATED WORK EXPERIENCE 3-5 years: Management experience 1-3 years: Telecommunications/wireless experience 5-7 years: Sales/Customer Service experience WORKING CONDITIONS Retail environment Exposure to moderate noise level Work hours and travel to multiple locations as business needs dictate Handle a physically demanding job, lifting up to 35 lbs. Stand for prolonged periods of time Professional attire and appearance Valid driver---s license and ability to meet Charter---s motor vehicle requirements For more information on Spectrum---s benefits, please click here.

Keywords: SPECTRUM, Pontiac , Store Manager, Hospitality & Tourism , Pontiac, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant General Manager
Description: Description and Requirements br br GPS Hospitality was recently ranked the topfastest-growing operator on the Franchise Times Restaurant 200 list. We own and operate more than 480 BURGER KING, Pizza (more...)
Company: Burger King
Location: Plymouth
Posted on: 01/17/2021

Deli/Bakery Manager Assistant(Full Time)
Description: br Starting wage up to: 17.50/hr br Calling all Foodies Don't romaine calm, Busch's is HIRING Do you love food, fun and people Are you looking for growth, development and excellent wages We could (more...)
Company: Buschs Market
Location: West Bloomfield
Posted on: 01/17/2021

Romulus - Class A - Extra Board / Floater Delivery Driver
Description: Class A - Extra Board / Floater Delivery Drivers 74,600 First Year EarningsSign on Bonus: 3,000Home WeekendsRomulus, Michigan br ul li Monday - Friday Work li Guaranteed Minimum Weekly Earnings (more...)
Company: DHL Supply Chain
Location: Romulus
Posted on: 01/17/2021


The Home Depot: Retail Associate
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: THE HOME DEPOT
Location: Sterling Heights
Posted on: 01/17/2021

Shipt: Grocery Shopper And Delivery Driver
Description: As a driver with Shipt, you are a bearer of good things --- from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers--- (more...)
Company: Shipt
Location: Wixom
Posted on: 01/17/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Flat Rock
Posted on: 01/17/2021

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: West Bloomfield
Posted on: 01/17/2021

Restaurant Team Member - Crew (2842 - Brighton MI)
Description: Restaurant Team Member - Crew 2842 - Brighton MI 21000770 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical br fast food experience. Chipotle has always done (more...)
Company: Chipotle Mexican Grill
Location: Brighton
Posted on: 01/17/2021

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Brighton
Posted on: 01/17/2021

Cashier
Description: Our Panda Service and Kitchen Team associates
Company: Panda Express - Cross Roads
Location: Detroit
Posted on: 01/17/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Pontiac RSS job feeds