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Team Lead, Unified Communications

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:As a Team Lead at UWM, you will work in a fast-paced, results-driven environment and be responsible for setting the direction for the telecom services team. You will be part of building and supporting an enterprise class Cisco Call Manager environment. We are looking for the industrys best people who, on top of unparalleled leadership and communication skills, possess exemplary development abilities.WHAT YOU WILL BE DOING:Mentor and lead engineers and adminsManage career progression of team membersPromote best practicesFacilitate a collaborative environmentAbility to translate business requirements to technical deliverablesManage relationships between IT and business partnersIdentify and drive process improvementsDrive to keep projects on trackKeep senior leaders well informed of telecom system healthMaintain a 99.5% system uptimeLead technical interviewsWHAT WE NEED FROM YOU:Required:3+ Years of experience as a leader in Telecom10+ Years of experience in the IT spaceExperience troubleshooting application or infrastructure issuesExperience leading a technical teamExperience with client management (setting expectations, relationship management)Experience running a large technical projectPreferred:Experience in the administration of Cisco Unified Communication systems, specifically:Cisco Unified Communications ManagerCisco Unity ConnectionUCCX/ECisco Jabbere911 experienceCCNA Collaboration certification or higherExperience with VMware serversExperience with Cisco networkingBS or BA degree in networking, telecommunications or information systemsExperience with WebEx administration and troubleshootingTHE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-Fi#ZRDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , Team Lead, Unified Communications, Hospitality & Tourism , Pontiac, Michigan

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