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A/V Support Technician I

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:Our IT infrastructure team is looking to add a motivated A/V Support Technician to assist us with our growing operations. In this role you will work in support of all areas of UWM IT operations. This is a great opportunity to grow your career within our IT division. You will expand your knowledge of the set-up, operation, and control of a variety of audio-visual equipment utilized for presentations in large and medium auditoriums, training and conference room settings, software and hardware support and installation, project management, and how IT is applied to the mortgage origination process.WHAT YOU WILL BE DOING:Operate and maintain a range of audio-visual systems and equipment, e.g., projectors, cameras, video switchers and monitors, LED panels, audio amplifiers and mixers, livestream equipment (Vimeo Livestream, Tricaster), video conferencing (Zoom, Teams, Go-To Meeting, and Vimeo) and Vitec IPTV.Provide routine maintenance of nonfunctional and inoperable equipment.Complete meeting and event setups including furniture and AV equipment placement.Provide support in team meetings including but not limited to weekly team meetings, huddles, and trainings on and off site.Troubleshooting end users audio or video issues.Assist with inventory, asset control, and storage of AV equipment.Provides the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops, and printersPrioritize tasks and handle multiple projects simultaneouslyTroubleshoot end-user-computer software and hardware issues in a diverse operating system environmentMove computer equipment during a move/add/change request.Basic PC repairPerform other related duties as assigned or requestedWHAT WE NEED FROM YOU:Must Have:1 year of experience working in an AV technical support roleFamiliarity with basic AV equipment including projectors, microphones, portable sound systems, mixing boards, etc.Excellent customer service skillsUnderstanding of basic networkMust be able to complete projects and tasks independently with limited direct supervisionExcellent verbal and written communication skills with the ability to create and maintain detailed technical documentationAbility work with others to achieve successful end goalsOn-site attendanceNice to Have:Advanced knowledge of AV equipment, computers, applications, and technology.Experience with Windows 10 operating system2+ years combination of a technical degree or certification, Bachelors degree, Associates degree or equivalent AV technical work experience.THE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-FiDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , A/V Support Technician I, Hospitality & Tourism , Pontiac, Michigan

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