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Application Support Analyst I

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:At UWM the Application Support Analyst on our Application Support team helps in all stages of application development and support. In this position, you will get to work with other technical teams and every area of the business determining best course of action solutions to application level issues. Developing long-term meaningful relationships is one way in assisting in your work efforts, and it is easy here since we all work in an open environment on the same campus; just swing by someones desk or grab a coffee at our Starbucks.WHAT YOU WILL BE DOING:Investigate and diagnose incidents to restore a failed IT service as quickly as possibleDevelop relationships with team members in the business and on other technical teamsCreate knowledge articles and business documentation for troubleshootingRespond to customer support requests and assist fellow teammates when neededSuggest new processes that will help streamline developmentBalance multiple projects and incidents at the same time in a fast-paced environmentCommunicate complex technical issues and solutions in a clear, simple and understandable wayWHAT WE NEED FROM YOU:Must Have:2+ years of experience in incident management, requirements gathering and creating documentation throughout all stages of application developmentStrong analytical and problem-solving skillsExperience in effectively communicating with all levels of internal leadershipAbility to work collaboratively on a team in a fast paced environmentOn-site attendance11:00AM-8:00PMNice to Have:Financial Services or Mortgage industry knowledge and/or experienceDemonstrated experience working in an agile software development processSQL knowledge - understand how to look up data / create joinsProject management experienceBS or BA degree in Business, Communications or IT#LI-FY1THE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-FiDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , Application Support Analyst I, Hospitality & Tourism , Pontiac, Michigan

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