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Team Lead, Network Services

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills.WHAT YOU WILL BE DOING:Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & softwareSupervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintainedLead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortEncourage creativity, risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issuesCommunicate clear instructions to team members & hold them accountable to goals & objectivesProvide regular status reports on tasks accomplished, current issues and progress toward goals.Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandableActs as level 3 support personnel for client issues that cannot be resolved by other support tiersManage vendor relationships and escalate issues when appropriateProvide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change managementEnsure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team memberMaintain a 99.5+% system uptimeWHAT WE NEED FROM YOU:Must Have Qualifications:3+ Years of experience as a leader in Information Technology10+ Years of experience in Network EngineeringThis position requires on-site attendanceExperience troubleshooting Network & Infrastructure issuesHistory of Excellent Client Service Skills (communications & relationship management)Experience running multiple large technical projects simultaneouslyCommunicates well both verbally and non-verballyStrong problem-solving and decision-making skillsAbility to work effectively and with minimal direct supervisionAbility to translate business requirements to technical deliverablesExperience in the implementation & support of Cisco Networking Technologies, specifically:Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center)Cisco Campus TechnologiesCisco WirelessNice to Have Qualifications:Experience administering monitoring solutions such as Solarwinds OrionCisco CCNP certification or equivalent experienceBS or BA degree in networking, telecommunications or information systems or equivalent experienceTHE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-FiDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , Team Lead, Network Services, Hospitality & Tourism , Pontiac, Michigan

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