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Customer Care Servicing Liaison

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: June 6, 2024

Job Description:

:The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.WHAT YOU WILL BE DOING:Developing and maintaining complaint trackingFollowing up with our vendors to ensure complaints are addressed timelyDesigning potential calling campaigns and/or email blastsCreate and/or modify reports that allow us to be more proactiveWork with up-stream teams to create and/or update processesAccepting inbound calls and making outbound calls to clientsResponding to emails from clientsWHAT WE NEED FROM YOU:Previous experience in mortgage servicing requiredStrong understanding of the entire mortgage processStrong understanding of sub-servicing relationshipsExcellent customer service and communication skillsAnalytical skillsProficient in MS Office; Word, Excel and OutlookProficient in pivot tables, charts and graphsAbility to multi task in a fast pace environmentPositive attitudeAbility to work independentlyHigh School DiplomaThis role requires on-site attendanceTHE PLACE & THE PERKS:Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.More reasons youll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor cafe with Wi-FiDISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is 'at-will.' UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.by Jobble

Keywords: United Wholesale Mortgage, Pontiac , Customer Care Servicing Liaison, Hospitality & Tourism , Pontiac, Michigan

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