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Technical Trainer I- Quality Assurance/Business Analyst

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: November 19, 2022

Job Description:

THE GIG: Information Technology is one of the fastest-growing teams within United Wholesale Mortgage and we need a rock star Technical Trainer to get our team members up and running and functioning at the highest level! We have an exciting opportunity on our IT Training team for a Technical Trainer I. You will help our Technology team member's grow their careers by training them on our ever changing technologies and processes. You will also get to use your analytical skills in developing metrics to identify needs for future trainings. This role focuses on the development of trainings around Business Analysis (BA) and Software Quality Assurance (QA). WHAT YOU WILL BE DOING:
Partnering with IT leadership to provide accurate, relevant, and effective training
Develop new training courses around business analysis, software quality assurance and the SDLC
Formatting the content and delivery of initial and ongoing training for IT team members
Partnering with subject matter experts (SME) in the development of materials to teach
Facilitating initial and ongoing training for IT team members
Exploring and utilizing relevant third party resources such as Pluralsight
Cross-training IT team members on other roles within IT as necessary
Acting as a mentor to IT team members, providing 1-on-1 shadow/coaching sessions
Collaborating with fellow trainers within IT and other areas to help our teams fulfill their training needs
WHAT WE NEED FROM YOU: Required Qualifications: Experience leading classroom based training in corporate environment
Experience working in an Agile environment as an Business Analyst or Quality Analyst
Strong work ethic
Advanced experience with MS Word, Excel, and PowerPoint
Experience in managing a Learning Management System
Good communication and team-building skills
Strong presentation and public speaking skills
This position requires on-site attendance Preferred Qualifications: Mortgage industry experience
Experience with TFS or Jira
Knowledge of Scrum and Kanban
Previous experience creating test plans and test cases
Knowledge of test methodologies and when to practice them
Functional Testing (Unit, Integration, System, Smoke, End to End)
Non Functional Testing (Performance, Security, Usability, Compatibility)
Relational database experience (SQL, Oracle)
Experience identifying key metrics to report on during Test Execution
Experience with the ADDIE model of training development
THE PLACE & THE PERKS: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Great Lakes Coffee Roasting Company
Indoor/outdoor café with Wi-Fi
DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.

Keywords: United Wholesale Mortgage, Pontiac , Technical Trainer I- Quality Assurance/Business Analyst, Human Resources , Pontiac, Michigan

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