Field Technical Advisor

Company: Williams International
Location: Pontiac
Posted on: May 26, 2023

Job Description:

World Headquarters
Pontiac, MI 48341, USA
Description Who We Are Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers. The Opportunity Williams International has an exciting opportunity for a Field Technical Advisor to join our Product Support Team. The Field Technical Advisor is responsible for assisting customers with technical and business issues related to Williams International (W.I.) products and services. Direct onsite support including inspection, trouble shooting and repair of the engines will be required at both domestic and international locations. Candidate will receive after-hours Hot Line phone calls outside of normal work hours. Candidate must be able to coordinate resolution of customer issues. Evaluation of various data will be routinely performed, taking into account cost, schedule, and customer satisfaction. Coordination with multiple groups within the company will be required, including Engineering, Accounts Payable/ Receivables, Repair Station, Shipping and Receiving, etc. - Additional responsibilities include:

• Coordinate resolution of Engine to Airframe interface related issues at the OEM Aircraft Production Line.
• Assist customers with business, maintenance, and technical support request submitted to our 24 hours hotline via phone, email, or web based inquires.
• Dispatch to various locations both domestic and international in support of engine inspection, trouble shooting, and repairs.
• Assist with Technical Presentations in settings such as technical meetings, customer presentations, and training classes.
• Evaluate oil filter analysis, Operating Card responses, Field Reports.
• Assist with fleet analysis tasks.
• Assist customers with coordination of Repair Station maintenance events including providing regular status updates and technical guidance. Qualifications
  • A relevant Bachelor's Degree is required. Work requires job knowledge and skills gained with 5 years of experience in turbine engine maintenance, aircraft operations, or engineering.
  • Must possess excellent verbal and written communication skills.
  • Must be able to work independently and in a team environment.
  • FAA Mechanics Certification with a Powerplant Rating is required.
  • Must be able to support a unique work schedule and be willing to accept calls outside of normal work hours in support of customer inquiries. Ability to coordinate and support short notice travel to both domestic and international locations is needed.
  • Valid US Passport.
  • Capable of lifting 50 pounds from floor to height of 25 inches, capable of pushing or pulling a weight of 60 pounds, have a grip strength of at least 50 pounds and be able to reach above shoulder 65 inches above floor level (minimum).
  • U.S. citizenship is required.
  • Position requires the ability to obtain a U.S. Government Security Clearance, if needed. Candidates selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: S. Department of State . Additional Information Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alcohol as policy dictates.Williams International is committed to equal employment opportunities for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, and protected veteran status.
    
    Please view Equal Employment Opportunity Posters provided by OFCCP here .If you are interested in applying for employment with Williams International and need special assistance or an accommodation to use our website or to apply for a position due to a physical and/or mental disability, please send an e-mail with your request to HR@Williams-int.com . Or, please call (248) 624-5200. Determination on requests for reasonable accommodation is made on a case-by-case basis.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Williams International, Pontiac , Field Technical Advisor, IT / Software / Systems , Pontiac, Michigan