Help Desk/Desktop Support Analyst
Company: Robert Half
Location: East Lansing
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Help Desk/Desktop Support Analyst to join our team in East Lansing,
Michigan. This role is ideal for someone who excels in solving
technical issues and is committed to providing exceptional customer
service. You will play a key role in ensuring seamless network
functionality and resolving user concerns in a dynamic, onsite
environment. Responsibilities: • Provide responsive and
detail-oriented technical support to end-users through phone,
email, or in-person interactions. • Diagnose and troubleshoot
network connectivity issues, ensuring timely resolution. • Utilize
and configure network hardware, including routers and cabling, to
maintain optimal performance. • Address and resolve service desk
tickets effectively, documenting solutions for future reference. •
Perform basic troubleshooting for Microsoft Windows 10 and Active
Directory. • Collaborate with team members to identify and resolve
recurring technical problems. • Ensure proper setup, communication,
and configuration of network components. • Monitor network
performance and identify areas for improvement. • Maintain accurate
records of technical issues and solutions for reporting purposes. •
Follow established protocols for handling sensitive data and
maintaining system security.• Proficiency in Microsoft Windows 10
and Active Directory. • Strong problem-solving skills with a focus
on troubleshooting network issues. • Familiarity with networking
equipment such as routers and cabling. • Experience with service
desk ticketing systems and resolving user concerns. • Knowledge of
network communication, configuration, and hardware components. •
Ability to work onsite Monday through Friday, 9 AM to 5 PM. •
Excellent interpersonal and customer service skills. • Strong
attention to detail and ability to document technical solutions
effectively.
Keywords: Robert Half, Pontiac , Help Desk/Desktop Support Analyst, IT / Software / Systems , East Lansing, Michigan
