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IT Specialist

Company: Honor Community Health
Location: Pontiac
Posted on: February 20, 2021

Job Description:

Company Profile: Honor Community Health is a 501c3 Federally Qualified Health Center. We provide integrated, affordable and quality primary medical, dental and behavioral health care to vulnerable populations of Oakland County, regardless of ability to pay.

Position Summary: Reporting to the Director, Information Technology, the full time, IT Specialist is responsible for responding to IT support request in a timely and professional manner. Will perform all work with a high level of customer service, attention to detail and an emphasis on accuracy and quality. The IT Specialist will provide support to Director in day-to-day IT operations.

Essential Functions:

  • Analyzes complex technical problems requiring diagnosis, testing and judgment.
  • Ability to perform actions to correct software, hardware or system issues.
  • Serves as key resource to customers (internal and external) for education and issue resolution.
  • Prioritizing issues to minimize user interruption.
  • Troubleshooting user support issues.
  • Responsible for creating users/change reset passwords.
  • Ability to set up and connect computer and phone hardware.
  • Work closely with end users to provide technical support with professionalism, respect and kindness.
    • Collaborate with internal teams to assess reoccurring issues with the ability to report findings back to Director.
    • Document and report on work completed. Provide Director with input on long term issue resolution or improvements as identified.
    • Follow all security requirements and have comprehensive knowledge of HIPAA.
    • Performs other duties as assigned. During a public health emergency, the employee may be required to perform duties similar to but not limited to those in the job description.
      QUALIFICATIONS:

      • Possess a high level of motivation with demonstrated qualities such as team commitment and productivity. Ability to communicate with a wide range of audiences.
      • Fast learner with a keen aptitude for technology and a willingness to learn with exuberance.
        • Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment.
        • Able to communicate clearly and professionally; display strong organizational and time management skills, have excellent interpersonal, verbal, and written communication skills.
        • Be skilled at delivering instructive and supportive communication in order to provide issue resolution.
        • Strong desire to exceed expectations and provide superior customer service.
          EDUCATION: Associates Degree required. Bachelor's degree desired. IT technical training/certification strongly desired.

          EXPERIENCE: 2+ years of customer service experience and/or technical support, with 1+ years of experience in a healthcare environment or equivalent. Experience with Federally Qualified Health Centers is highly desired. Proficiency with Microsoft Office applications such as Excel, Word, Outlook, etc. Microsoft certification strongly desired. Familiarity with VoIP phone systems. Knowledge of networking and software integrations, including printers, multi-function devices, scanners and other document processing systems. Basic understanding of AWS. Basic Windows Active Directory skills. Familiarity with Electronic Health Record software.

          COMPENSATION AND BENEFITS:

          Honor Community Health offers competitive wages, Medical, Dental and Vision, 401k, and members of the NHSC.

          Powered by JazzHR

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Keywords: Honor Community Health, Pontiac , IT Specialist, Other , Pontiac, Michigan

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