IT Specialist

Company: Honor Community Health
Location: Pontiac
Posted on: February 23, 2021

Job Description:

Company Profile: Honor Community Health is a 501c3 Federally Qualified Health Center. We provide integrated, affordable and quality primary medical, dental and behavioral health care to vulnerable populations of Oakland County, regardless of ability to pay.

Position Summary: Reporting to the Director, Information Technology, the full time, IT Specialist is responsible for responding to IT support request in a timely and professional manner. Will perform all work with a high level of customer service, attention to detail and an emphasis on accuracy and quality. The IT Specialist will provide support to Director in day-to-day IT operations along with providing as a secondary support for Director, when scheduling conflicts arise.

Essential Functions:

• Analyzes complex technical problems requiring diagnosis, testing and judgment.
• Ability to perform actions to correct software, hardware, or system issues.
• Serves as key resource to customers (internal and external) for education and issue resolution.
• Prioritizing issues to minimize user interruption.
• Troubleshooting user support issues.
• Responsible for creating and editing domain user accounts.
• Provide secondary support for user password changes within the Honor electronic health record.
• Ability to set up and connect computer and phone hardware.
• Work closely with end users to provide technical support with professionalism, respect, and kindness.
• Serves as administrative support role for telephone system.
• Serves as administrative support role for telehealth infrastructure.
• Understanding of network device management/optimization over wide area network.
• Manages changes or modifications to Office 365 Teams/SharePoint structure.
• Collaborate with internal teams to assess reoccurring issues with the ability to report findings back to Director.
• Document and report on work completed. Provide Director with input on long term issue resolution or improvements as identified.
• Apply necessary network device updates which provides optimal security for patient data.
• Follow all security requirements and have comprehensive knowledge of HIPAA.
  QUALIFICATIONS:
  
  
  • Possess a high level of motivation with demonstrated qualities such as team commitment and productivity. Ability to communicate with a wide range of audiences.
  • Understanding of Microsoft Windows Server tools such as Active Directory, DNS, DHCP, LDAP etc.
  • Understanding of Microsoft Exchange Server online which will aid in user support.
  • Ability to communicate and serve c-suite technology optimization of technology.
  • Assist in evaluating performance metrics for IT department and contribute to exceeding the department's performance goals.
  • Fast learner with a keen aptitude for technology and a willingness to learn with exuberance.
  • Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment.
  • Able to communicate clearly and professionally; display strong organizational and time management skills, have excellent interpersonal, verbal, and written communication skills.
  • Be skilled at delivering instructive and supportive communication to provide issue resolution.
  • Strong desire to exceed expectations and provide superior customer service.
    EDUCATION: Bachelor's degree required. IT technical training/certification strongly desired.
    
    EXPERIENCE: 5+ years of customer service experience and/or technical support, with 2+ years of experience in a healthcare environment or equivalent. Experience with Federally Qualified Health Centers is highly desired. Proficiency with Microsoft Office 365 applications such as Excel, Word, Outlook, etc. Microsoft certification strongly desired. Familiarity with VoIP phone systems. Knowledge of networking and software integrations, including printers, multi-function devices, scanners, and other document processing systems. Basic understanding of AWS. Windows Active Directory Familiarity with Electronic Health Record software.
    
    COMPENSATION AND BENEFITS:
    
    Honor Community Health offers competitive wages, Medical, Dental and Vision, 401k, and members of the NHSC.
    
    Honor Community Health is an equal opportunity employer. We embrace diversity and encourage all applicants to apply.
    
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Keywords: Honor Community Health, Pontiac , IT Specialist, Other , Pontiac, Michigan