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Call Center Assistant

Company: Honor Community Health
Location: Pontiac
Posted on: January 13, 2022

Job Description:

Reporting to the Manager, Enabling Services, non-exempt Call Center Assistant I is an essential member of a high performing healthcare team providing indirect patient care by answering incoming calls from patients, scheduling patient appointments, answering patient questions and routing calls to appropriate resources. In addition, the Call Center Assistant I will obtain and verify patient insurance with the payers. The Call Center Assistant I will maintain strong internal and external relationships, serving as liaison on behalf of HONOR COMMUNITY HEALTH's centers and clinical team. The Call Center Assistant I will interact and conduct themselves in a professional and positive manner at all times. The Call Center Assistant I will provide language services to non-English speaking patients. Works collaboratively to create and maintain a culture of excellence and dedication to providing compassionate and high quality health care to residents and the community.


  • Provides excellent customer service by answering incoming calls in a courteous and professional manner. Also provides language services to non-English speaking patients.
  • Schedule patient appointments, remind patients of upcoming appointments and obtain and verify patient information.
  • Ensures that all insurance information is received and verified with the insurance carrier for billing purposes.
  • Route patients who require assistance with insurance enrollment or sliding fee application to appropriate personnel.
  • Adhere to the Call Center office workflow.
  • Follow HIPAA guidelines as it relates to confidential patient information.
  • Follow proper procedure for data entry and maintenance of patient data bases.
  • Answer patient questions or act as an advocate by directing them to the proper resources.
  • Works well in a fast paced call center setting maintaining the flexibility necessary to meet HONOR COMMUNITY HEALTH's changing patient needs and workflow.


    • High school diploma or equivalent is required.

      • A minimum of two or more years in a similar call center position preferred.
      • Bi-Lingual required.
      • Strong computer skills and experience using Electronic Medical Records and knowledge of Microsoft Office and internet preferred.
      • Experience working in a healthcare environment and experience with Federally Qualified Health Centers is highly desired.

        Compensation And Benefits

        Honor Community Health offers competitive wages, Medical, Dental and Vision, 401k, National Health Service Corp, and Public Loan Forgiveness.

        COVID-19 Precautions:
        • Remote Interview Process
        • Person protective equipment provided or required
        • Temperature screenings
        • Social distancing guidelines in place
        • Virtual meetings
        • Sanitizing, disinfecting, or cleaning procedures in place

          How to apply

          Applicants can submit a resume through the applicant tracking system and MUST complete the employee application form found

          Please note the selected candidate will be required to submit to a criminal record check and reference check.

          Our Commitment to Diversity, Equity and Inclusion

          The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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Keywords: Honor Community Health, Pontiac , Call Center Assistant, Other , Pontiac, Michigan

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