PontiacRecruiter Since 2001
the smart solution for Pontiac jobs

Customer Relations Phone Advocate

Company: Modis
Location: Pontiac
Posted on: January 13, 2022

Job Description:

Hours of operation:
8:00am- 11:00pm Monday through Sunday
8-hour shift, 5 days a week
Modis is excited to share multiple Customer Relations Phone Advocate opportunities with our Fortune 500 company. This is a contract role with competitive pay and work-life balance. Role is based in the Pontiac, MI area.
In this role, you will work as a concierge to provide an elite service experience and assist the customer throughout the customer contact/case, drive customer loyalty and build dealer relationships in a high energy, innovative team that offers unprecedented service to all customers by providing personalized service via telephone, chat, social media, email, and written correspondence.
What Your Role Entails :
You'll provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.
Engage in various forms of customer contacts- inbound and outbound phone calls, web chat, social media, letters, and e-mail to leave a customer with the very best impression of the brand.
Build and foster partnerships with dealerships, engage leaders and dealer partners to present solutions-based business case to drive customer resolution, and maintain case history and scheduling within CRM while meeting or exceeding defined KPIs and objectives.
What We're Looking For:
Ability to leave a customer with a great impression of the Brand.
Demonstrate fiscal responsibility and exercise clear business reason when making decisions.
Formulate creative business solutions to achieve superior customer satisfaction.
Ability to quickly and accurately document information.
Ability to understand and properly apply Client's policy and procedure.
Properly document customer information in the Client's CRM tool.
Provide owners with answers to questions regarding vehicles, features, and services.
Please send your resume for the Customer Relations Phone Advocate role to connor.graham@modis.com

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

Keywords: Modis, Pontiac , Customer Relations Phone Advocate, Other , Pontiac, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Pontiac RSS job feeds