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IT Support Technician - Level 1

Company: Singh Management
Location: Pontiac
Posted on: April 25, 2021

Job Description:

Singh is looking to identify an IT Support Tech - Level 1 for our team. We are targeting a quick learner with great attention to detail, prepared to help move us into the next stage of growth with our communities and developments. Please review the--responsibilities--below and apply today! We look forward to hearing from you!
Job Responsibilities:

  • Configuring and deploying company computers and mobile devices.
  • Support end-users with their desktops, laptops and smartphones. This includes desk-side support services as well as support of remote users.
  • On-board new users to the company, manage all aspects of their setup: account creations and permissions, e-mail account and group membership, file share services and remote access.
  • Key team member in desktop refresh projects.
  • Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Creates and maintains documents regarding manuals, instructions, policies and procedures.
  • Special Projects as requested--Server Administrator:
    • Level 1 Server Level Administration and Support
    • Maintain file share services.
    • Managing users and distribution/security groups in active directory.
    • Monitoring and troubleshooting Microsoft Exchange.
    • Security Infrastructure Level 1 (Firewalls, IDS/IPS, Antivirus, VPNs, SPAM Filter).
    • Assist in configuring and installing of network devices such as switches, routers, and access points.--Minimum Skill Requirement:
      • Strong background in providing help desk services in a professional setting.
      • CompTIA A+ and Network + or similar education
      • Solid knowledge of Windows 10, iOS and Android
      • Knowledge of Wifi network including access points and switches and mesh systems.
        ---Other Skills:
        • Windows Server 2016 & 2019
        • Microsoft Exchange 2016
        • VMware/VSphere
        • Spiceworks help desk
        • VOIP PBX phone systems (Digium is a plus)
        • AT&T Office at Hand / Ring Central products a plus

Keywords: Singh Management, Pontiac , IT Support Technician - Level 1, Professions , Pontiac, Michigan

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